What We Did

At a Glance

The Client

NHS Lanarkshire is the third largest health board in Scotland, serving a population of 655,000 across rural and urban communities and employing around 12,000 staff working in health centres, clinics, offices and at three University Hospitals.

The Issue

A telephony network comprising 54 disparate systems over 67 sites, and dial plans was increasingly difficult to manage and maintain. Fault resolution was a complex and time consuming process, and user experience was inconsistent.

The Project

A centralised telephony platform supporting 7,500 users allowed the IT team to identify and fix faults from a single console. Cordless phones and smartphones were deployed to replace multiple devices clinicians needed to carry.

The Outcome

Fault report numbers were reduced, and resolution time was cut. Cordless
devices saved clinicians time which enabled them to deliver better patient care. The flexible system was perfectly positioned to adapt delivery and enable remote working during the Covid pandemic.

Introduction

With a commitment to delivering world-leading, high quality health and social care, NHS Lanarkshire’s focus is on achieving a healthier life for all, with an innovative, person-centred approach. Along with a desire to continuously improve patient experiences and outcomes, they need to ensure that resources are deployed to best effect, and achieve value for money.

When the health board’s telephony system required a complete overhaul, Maintel designed and delivered a state-of-the-art solution that provided future flexibility, agility and remote working capability– just before Covid hit.