Similarly, when considering bandwidth, the reliability and quality of connectivity varies hugely across different working locations. As a result, careful consideration needs to be given to voice connection options and voice equipment in each location type. We must be mindful of which environments are better suited to digital tasks, across the various communication channels, that need to be distributed.
In a recent webinar Paul Cox, Senior CX Architect, considers how routing enquiries to skilled agents with the most suitable working environment for each communications channel, - taking account of their surroundings and connectivity, as well as their skills and experience - could go a long way to improving productivity and