Common Challenges
Managing incoming mail manually is a people intensive process which consumes valuable resources, such as time and labour costs. Moreover, re-delivering internal mail by post, duplicating paper and physical mail storage all contribute to additional costs.
Manual mail management, such as sorting or extracting data from documents, can generate business critical errors. Manually sorting and delivering mail means there’s no traceability of who has viewed the mail, when it was viewed, or what was answered.
Manual creation, processing and archiving of signed paper delivery notes are all time consuming and error prone. Multiple copies of a delivery note for one order can also lead to lost documents and late delivery.
Regulatory and internal information governance requirements have become more onerous; when managing, distributing or storing mail manually meeting these requirements can be very difficult.