The challenge
UCLH Trust’s 6,000-strong workforce relies on resilient and efficient communications to deliver world-class patient care. In such a high pressure environment, the immediacy of voice communications plays a critical role in coordinating day-to-day operations, however managing devices and lines UCLH Trust’s large team can be resource intensive and costly.
James explains: “From fixed line extensions to BlackBerry devices; pagers for on-call remote staff and bleepers for medical consultants, downtime is not an option – but neither are spiralling costs. When it was time to update our ageing and disparate communications infrastructure, we looked to consolidate spend and leverage an improved service with greater cost savings.”