The Trust manages five of Yorkshire’s best known teaching hospitals including Northern General Hospital, Royal Hallamshire Hospital, Charles Clifford Dental Hospital, Weston Park Cancer Hospital and Jessop Wing Maternity Hospital.
Encompassing two city campuses and over 20 community sites, the Trust’s Atos Unify estate had historically been supported by a third party.
Effective staff and patient communication across the Trust’s voice solution was critical to maintaining high quality provision of patient care, staff training, clinical excellence and innovation in medical research. Any outages, faults or failures would lead to lengthy call queues for patients, leading to frustration, delays and complaints.
The mixed economy of new and legacy technology for voice, on such a scale meant the trust sought a partner with in-depth knowledge and expertise in supporting the existing infrastructure.