At a glance
Maintel supports critical communication to maintain clinical quality and outcomes for 2 million patients
Company name: Sheffield Teaching Hospitals NHS Foundation Trust is one of the largest, busiest and most successful in the UK. With a long tradition of clinical and scientific achievements, the Trust provides a full range of hospital and community services for people in Sheffield, as well as specialist care for patients from further afield.
The issue: Critical Openscape 4000 and Openscape Voice PABXs required skilled and responsive support to deliver the internal and external voice communications that enable 20,000 staff across 5 hospitals to provide positive patient experiences and outcomes.
The project: Maintel provides 24/7 coverage from 12 engineers and highly skilled technicians through its Network Operations Centre (NOC) and offers valuable expertise to support the Trust’s in-house teams.
The outcome: An agile and collaborative approach has enabled efficient and reliable communication between patients, doctors and departments, and ongoing advice has allowed the Trust’s Telecoms teams to deliver increasingly self-sufficient fixes.