The solution and the benefits

The solution

RVC’s main objectives for this new contract were to ensure that they controlled their unnecessary spend and made it easier for the IT department to manage. They wanted to:

Right size the estate, continually review their existing usage patterns on an individual level to ensure each user kept within bundle
Reallocate unused connections rather than take out new connections
Understand and control usage
Audit the user base with up to date cost centres and usernames to ensure correct allocation of mobile charges to departmental functions
Make overall savings

The project consisted of two phases:

Phase 1 - Understand usage, reduce spend

Usage analysis determined that a new tariff would better suit the way they worked by providing increased individual data allowances as well as being more generous than the existing contract.

Users were allocated into one of three tiers based on their predicted usage:

Tier 1 – for heavy users - unlimited calls and texts with 18GB of flexible data that automatically rolls over unused excess data to the next month – UK to EU calls included
Tier 2 – for light users - unlimited calls and texts with 3GB of data
Tier 3 – for mobile broadband - 24GB of rollover data

Phase 2 – Move to the new contract

RVC moved to this improved contract with Maintel and O2. By moving tariff, RVC made the required savings.

Highlights of these savings:

The most appropriate tariff for each user type
International calls included within bundle rather than out of bundle spend
Rollover of data to cope with any spikes in data usage
Signing on bonus
Cash technology fund
Ability to cap spend

The benefits

Maintel successfully supported RVC throughout the project and all the outcomes that were sought by this project were achieved, namely:

A smooth transition to the new contract
Take advantage of tariff changes and commercial flexibility to move all users to new tariffs without increasing costs and still retaining control
Continuity of account management and customer service to maintain RVC’s confidence that any issues are always addressed quickly and efficiently
Consistency of reliable network coverage from O2
Each month Maintel provide detailed reports profiling high usage, spend that can be controlled and recommendations for reducing cost. This has allowed RVC to highlight and bar unauthorised usage
Align tariffs across the estate, making it easier to manage and designed to eradicate out of bundle spend
A culture of continual improvement to ensure that best practice is always available, and that management is a continual process in conjunction with a trusted partner