Argyll and Bute HSCP’s unique management structure closely integrates NHS and Council employees in inter-disciplinary teams, which makes clear, consistent communication critical to improving patient satisfaction and outcomes.
The legacy telephony platform was outdated and increasing unreliable, with known issues which had developed over a period of several years. This expensive business communications system was not providing value for money, and was preventing the organisation from expanding, updating, upgrading or futureproofing services.
Having invested in Microsoft 365 and Teams when Covid forced many of the 2,500 staff across 8 hospitals to work from home, Argyll and Bute HSCP wanted to be able to integrate their existing services into any new telephony system, and position themselves to make the most of additional new technology to support their future aspirations as the solution - and organisation - evolved. And importantly, they needed to ensure best use of public funding when they did so.
In this new post-Covid world of hybrid working, Argyll and Bute HSCP wanted to facilitate staff to work smarter and more efficiently. Along with an accelerated and expanded rollout of a mobile solution, each staff member would still require a hospital base and desk extension in order to provide an outstanding experience and deliver high quality care.