At a glance
Argyll and Bute: Argyll and Bute Health and Social Care Partnership (HSCP) provides all health and social care services across a large geographical area in the west of Scotland. GPs, hospitals, health workers and social care staff work side-by-side in a coordinated approach to service delivery.
The issue: The legacy telephony system had been in place for many years and had developed known issues. Though it was a significant financial overhead, it was unable to support the integration of new technologies and was no longer providing value for money.
The project: In a new hybrid working environment, 2,500 staff across 8 community hospitals and selected GP practices needed Maintel’s telephony solution to provide reliability and resilience, and patients needed accessible, user-friendly phone contact.
The outcome: A modern, reliable and fully interlinked voice service across mainland and island practices supports IP phones with secure connectivity, and improved reporting has revolutionized call handling. The transition to the Maintel platform took just 3 months instead of the scheduled 6.