What we did

At a glance

Lowell:
Lowell is one of the largest providers of credit management services across Europe and prides itself on its ethical approach to collections with sustainable and fair outcomes for each individual customer. In the UK Lowell has 8m active UK customers and has had a relationship with 1 in 4 UK adults.

The issue
Lowell needed to migrate from office based technology to a cloud-based operating system that would enable their staff to function and operate both in the office and remotely.

The project
Implementation of ICON Communicate Avaya Aura cloud-based telephony and contact centre solution supporting office based and remote working for 1,600+ staff

The outcome
Provision of remote working capabilities for 1,600+ staff

What we did

Maintel helped industrialise Lowell's communications infrastructure to deliver a more flexible way of working and enabled the evolution of their contact centre operations.

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“What we have achieved in such a short timeframe is phenomenal. In a normal scenario it should have been a two-year journey to get to where we are today. To be able to move our base application services and core capability to a cloud base technology, enabling around 1,600+ staff to operate remotely from their home office locations has been a technical success story and to have done this in just 12 days is simply amazing!"

Adrian Berry, Chief Information Officer, Lowell on the need to migrate staff to remote home working during the COVID-19 pandemic