Lowell were looking for a solution that could deliver on four fronts, availability, consistency, stability and flexibility, and looked to Maintel to deliver the solution to support 1,600+ users.
Working with Avaya and Maintel, Lowell have since rolled out state-of-the-art cloud-based telephony technology, enabled 1,600+ staff to be able to work in the office and remotely from any location anywhere.
Solution integration and impact on staff
Lowell have been using Avaya technology for quite some time which made it relatively simple for the business to implement a new level of capability within their existing technology. The implementation of the core telephony platform was as smooth as it could have been, given the major technical shift and relocation requirements.