The solution and the benefits

The solution

Maintel provided a technology fund that meant 85 users had their device swapped out for a new one. Devices were changed from iPhone 8 to iPhone SE. The remaining devices where then to be refreshed in-life during the remainder of the contract.

As users were unable to visit offices to collect their new phones and receive in-person configuration and technical support, this meant that Maintel had to ensure that the 85 devices were pre-configured with SIM inserted, labelled and each delivery tracked to the employee's home addresses and international addresses.

To make onboarding as simple as possible, Apple’s DEP automated deployment capability was used to automate device setup and enrolment, allowing new users to simply turn the power on, log in and start using them straight away.

Detailed reporting was also implemented that gave a dashboard view of:

• Overall spend per user per month
• Line rental for each user
• Data usage for all users
• Data trend graphs
• Usage summary by call type

This was all complimented by the Maintel self-service portal, the Maintel Resource Manager – a centralised database of assets, services, costs and usage providing for company-wide access.

The benefits

Maintel successfully supported Kobalt throughout the project providing significant benefits to the business and their staff, these included:

Implementation of a revised shared data pool across all users, helping remove out of bundle spending
Cost savings targets were met – moving to a shared 500GB plan gave a 35% saving with enough room for growth from the 300GB current use
The new devices were rolled out during a global pandemic in a very short timescale, with 90% of the users ported to the new contract within 3 weeks of contract signature