The challenge and objectives

The challenge

Lack of mobile service, cost control and user profiling

Kobalt had several challenges and issues with their existing mobile handset provision that led to them approaching Maintel.

They included the following challenges:

Escalating usage for both voice and data, with heavy users over spending on their existing tariff. The Individual data plans they had in place meant that for some users they were regularly exceeding their data usage.
Poor or non existent service, there was low levels of support and account management from the incumbent supplier.
Lack of reporting, the monthly reports to understand usage were inadequate, limiting the opportunities to identify ways of reducing their spend.

The objectives

Kobalt approached Maintel to help optimise their spend, control cost and make their mobile estate easier to manage, as well as to help gain increased visibility and more understanding of their entire mobile estate.

Kobalt’s objectives were to ensure that they had better insight into usage, helping them control their unnecessary spend and to make it easier for their IT department to manage.

They wanted to:

• Improve employee productivity and satisfaction by refreshing their existing smartphones

• Move away from individual data plans to a shared data plan. Implement data sharing allowing the high and low data users to work together in utilising the same data pool

• Implement reporting on a monthly basis with detailed reports profiling high usage, spend that can be controlled and recommendations for reducing cost

• Make overall savings