At a glance
Knight Frank: Knight Frank is a global real estate consultancy headquartered in London, with 487 offices across 53 territories and more than 20,000 staff.
The issue: When the UK business migrated to Microsoft Teams, the telephony system needed to be simplified, modernised and moved from on-premise Session Border Controllers (SBC’s) to cloud-based before key support contracts expired.
The project: The legacy hardware was replaced with a Gamma cloud-based solution. Thousands of numbers were ported over, and the entire project was completed in less than 4 weeks.
The outcome: Along with high levels of availability, reliability and resilience, the new system has allowed easier system troubleshooting and management, along with measurable cost savings.