The client A UK insurance intermediary specialising in the student, education, graduate and sport markets. The issue Making day-to-day operational decisions and longer term projections was difficult with existing systems. The project Implementation of a workforce optimisation project based on the Avaya Workforce Management platform. The outcome There has been a total of £1.3m in operational savings through better resource allocation.
Maintel helped Endsleigh achieve £1.3million in operational savings by implementing systems to effectively plan, measure and evaluate contact centre resources.
“Maintel don’t simply install systems and leave you to it – they are more than happy to do all the legwork for us to ensure every project is successful.
The company understands the journey we are undertaking and the problems we are trying to solve along the way. I am confident that Maintel is taking on all of our IT challenges and working with us to deliver our longterm goal of an efficient, multichannel capability.” Phil Baker, Head of Operational Change, Endsleigh Insurance