The solution and the benefits

The solution

A trusted advisor

Maintel have been a partner of BNP Paribas Personal Finance for over 10 years. During this period, BNPP PF have achieved increased customer satisfaction and significant savings. By using Maintel’s managed services and 24/7 Secure Operations Centre the IT Team can focus on business value IT safe in the knowledge communications are resilient.

In 2019 this relationship expanded with Maintel also becoming BNPP PF’s provider of mobility services.

BNPP PF evaluated a number of proposals from differing network partners. Best and final offers were presented in Solihull as part of the evaluation process.

On review of all these proposals the contract was awarded to Maintel as the new supplier based on their proven track record in delivering a high level of service coupled with a very attractive new commercial offer.

After extensive analysis, the evaluation team decided the best option was to move the contract from Vodafone to a new three-year one with Maintel and O2. By moving tariff, BNPP PF made savings in excess of 66% on their previous spend.

The Maintel proposal was successful from a combined overall technical and commercial perspective and provided the best overall Value for Money proposal against BNPP PF’s requirements.

The subsequent implementation project consisted of three phases:

Phase 1 - Understand connections

A reconciliation exercise to check used and unused connections showed the estate could be right sized.

Phase 2 - Understand usage, reduce spend

Data usage had been increasing over a six-month period due to new starters joining and also the increase in remote working.

Usage analysis determined that a new tariff would better suit the way they worked by providing an increased data allowance as well as being more generous than the existing contract.

Phase 3 – Move to the new contract
Highlights:

Shared 250GB data pool implemented. This allows high and low data users to draw from the same data pool to guarantee a more efficient allocation of data.
Lowest possible monthly opex costs.
Additional MDM licenses at significant savings.

The benefits

Maintel successfully supported BNPP PF throughout the project and all the outcomes that were sought by this project were achieved, namely:

Improved service with dedicated account management
Introduction of monthly account reviews and quarterly service reviews to gain greater visibility and understanding
Implement a single shared data pool across all users, to eradicate out of bundle spend
Improved reporting. This improved reporting enables budget holders to self-serve and better manage their usage
Each month Maintel provide detailed reports profiling high usage, spend that can be controlled and recommendations for reducing cost. This has allowed BNPP PF to highlight and bar unauthorised usage.
New devices improved employee productivity and replaced the aging estate
After the project implementation BNPP PF were able to quickly identify that they needed additional bolt on capability to cater for calls made from outside the UK
BNPP PF's data usage stayed well within their monthly data allowance, this was even despite being implemented during the Covid-19 pandemic, which saw a higher proportion of BNPP PF staff working from home
As a result BNPP PF were able to benefit from a 60% saving from their old contract

“We have been a Maintel mobile customer for 18 months, we have a dedicated Account Manager which is excellent, and we reduced our Mobile costs by a whopping 66% compared to Vodafone.”