The challenge and objectives

The challenge

Be more productive:
To make sure all the tools and technology in use was fit for purpose so that employees can work virtually and do more on the go.

Escalating usage:
For both voice and data, heavy users were overspending on the existing tariff, with no ability to cap.

Lack of control:
Management of this estate had got out of control. There was no good tool to analyse the individual spend on users connections and therefore the cost was spiraling upwards rather than downwards. Neither was there a 'group allocated' benefit in the contract.

Lack of service:
There was low levels of support and account management from the incumbent supplier.
In fact, the only contact from their provider was via customer service with no dedicated account manager.

Lack of reporting:
Monthly reports to understand usage were inadequate limiting the opportunities to reduce spend.

The objectives

Optimise spend, control cost, and make mobile easier to manage. Gain visibility and understanding of the entire estate

As their existing mobile contract was expiring, BNPP PF wanted to determine if it was still fit for purpose and to analyse if more appropriate alternatives were available.

As part of this process, BNPP PF went out to tender to benchmark the best available tariffs, suppliers, and networks.

BNPP PF’s objectives for this exercise was to:

• Obtain savings
• Receive a high level of service
• Evaluate alternatives for value for money
• Take advantage of added benefits from new tariffs
• Maintain reliable network coverage

The award criteria were based upon acceptance of the best overall value for money proposal in accordance with both overall quality and cost criteria.

Additionally, BNPP PF needed to renew and increase the Mobile Device Management licenses in use.