What we did

“The support, advice and implementation of the new RingCentral solution by Maintel has enabled us to meet the needs of our key stakeholders, staff and students more effectively and efficiently!"

Greg Stonehouse, Chief Technology Officer, Bishop Grosseteste University

At a glance

Bishop Grosseteste University (BGU): BGU has been educating students in the historic heart of the City of Lincoln for 160 years. Set on a single-site campus, the university’s 300 faculty and professional services staff support the education of over 2,000 students in a wide range of subjects..

The issue: Aging legacy telephony equipment was beginning to fail and needed replacing. When the pandemic hit, the updated system had to additionally support a remote workforce as they maintained student facing services.

The project: The legacy telephony infrastructure was replaced with a RingCentral cloud telephone service running on 200 staff laptops and around 40 refuge devices. Numbers were migrated, devices were configured and the old Unify infrastructure was retired.

The outcome: The new service is reliable, user-friendly and offers advanced features along with valuable analytics. The platform supports a new agile working model and is flexible enough to grow and change alongside this rapidly expanding business.

Background

Bishop Grosseteste University (BGU) began life in 1862 as an Anglican teacher training college for women and achieved full university status in 2012. Currently educating over 2,000 students, the university remains a small and friendly university while expanding and developing its portfolio of undergraduate courses, traditional PGCE teacher training routes, work-based Foundation Degrees, Master's courses and Doctoral study.

The need to adapt with the times became apparent almost overnight following the pandemic, forcing BGU to assess their aging systems and to look at new solutions that would address their challenges. Following a successful free trial of RingCentral's solution that exceeded expectations, Maintel were brought in to roll out the solution in its entirety.