Why choose Maintel & their solution?
When the contact centre project was put out to tender as part of a larger transformation, Maintel submitted a compelling bid in response to the RFP and was awarded the contract.
Maintel and Biffa already had a successful 13-year partnership, which allowed easy, regular access to Maintel experts. Positive customer relationships meant that any issues could be dealt with quickly and efficiently.
Additionally, every partner’s sustainability credentials are important to Biffa, and Maintel is committed to its ESG strategy, with a focus on making it easier, more cost-effective, and more sustainable for customers to benefit from technology-based services.