At a glance
The 14th largest beauty company and second largest direct-selling enterprise in the world. Avon is a global beauty company that celebrates innovation, honesty, inclusion and beauty.
Long wait times to get through to the call centre and the IVR solution had very basic features.
A single voice solution from Maintel that maintains a consistent infrastructure across multiple markets and was appropriate for representatives of all levels of technical ability.
Greater uptime, improved ability to capture orders, and allowed AVONWorldwide to maintain consistent levels of infrastructure region-wide.