As a premier real estate consultancy, service quality and professionalism are core values at Knight Frank. Providing the tools and working practices that enable staff to convey these values day-to-day is a top priority for Knight Frank’s IT team.
When staff started implementing DIY Wi-Fi in branch offices and using their own tablets for work purposes, Knight Frank quickly saw the business value and sought to design and deploy a global mobility strategy.
By standardising the company’s approach to mobility, the IT team would have more visibility of the network, could better manage and improve network quality of service, and help mobilise real estate applications to increase sales.
From the customer’s perspective, a mobile workforce would demonstrate efficiency, professionalism and a slick back-office operation.