The challenge
Victim Support operates from around 120 locations around the country, including police stations, courts and its own offices. Over the course of its 40-year history the charity had amassed a large and complex technology and communications infrastructure, comprising multiple service providers and a mix of legacy technologies.
As a longstanding key technology partner, Maintel had provided Victim Support with a MPLS wide area network (WAN) to connect 71 of its physical locations. Maintel also hosted the organisation’s central server infrastructure and databases. However a multitude of other providers looked after Victim Support’s telephony and connectivity needs, resulting in a complex, unwieldy and expensive IT estate.
Understandably Victim Support wanted to update its sprawling IT infrastructure, and sought a strategic partner to rationalise its IT estate, save money and make its communications fit for the future.