Maintel consolidated Victim Support’s previously fragmented IT estate and delivered a fully-managed network and communications infrastructure based on the latest technology. The new service features full redundancy with zero points of failure, ensuring absolute resilience and full redundancy to meet Victim Support’s needs.
Communication between geographically dispersed locations are now ultra-secure and reliable, while new functionalities enable the charity’s volunteers and staff to access data and applications wherever they are.
Even more importantly, the entire service is delivered on a dedicated infrastructure, on a fixed cost-per-user basis. Everything is included in the cost, including network infrastructure, professional services, project management, security devices, co-location, Skype infrastructure and SIP trunking. Management and monitoring, meanwhile, mean that Victim Support can be sure that its infrastructure will always operate at optimum capabilities.
Maintel is now responsible for the backbone of Victim Support’s operations. Thanks to the new infrastructure, the charity has cut IT spend by 40%, which can be ploughed back into support teams. Maintel has also smoothed integration with other environments like the courts and police stations, which are challenging from a security point of view.